Frequently Asked Questions
General
What does your store sell? We
We specialize in high-quality Sofa Covers, durable Waterproof Mattress Covers, and stylish Chair Covers. Our mission is to provide effective and stylish solutions for protecting and enhancing your furniture.
Are your products eco-friendly/locally sourced?
Our Sofa Covers and Chair Covers are [provide detail, e.g., made from durable, long-lasting fabrics]. Our Waterproof Mattress Covers use [material detail, e.g., breathable, non-toxic materials] to ensure maximum protection and comfort.
Do you accept wholesale orders?
Yes, we accept wholesale orders for all our products (Sofa Covers, Mattress Covers, and Chair Covers) starting from a minimum quantity of [Minimum Order Quantity]. Please email us at [Your Email Address] for special bulk pricing.
How can I contact you?
You can email us at [Your Email Address] or use the contact form on our Contact Us page. Our customer service team usually responds within 24-hours.
Can I request a change or cancellation to my order?
Requests for changes or cancellations can only be considered within 2 hours of placing the order. After this time, your order begins processing and modifications to your Sofa Cover, Mattress Cover, or Chair Cover order may not be possible.
Shipping and Delivery
Where do you ship your Sofa Covers and other products?
We ship [Pakistan Country].
How long does shipping take?
Processing Time: Orders typically take 1-3 business days to prepare your Sofa Covers, Mattress Covers, and Chair Covers. Delivery Time: Once shipped, delivery usually takes 3-7 business days
What will be the shipping cost for my order?
Good news! We offer FREE SHIPPING on all orders of Sofa Covers, Waterproof Mattress Covers, and Chair Covers across [Area of Service, e.g., the entire country/region] with no minimum purchase required.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link. You can use that link to track your package.
What should I do if my package is lost or damaged?
Please contact us at [Your Email Address] within 48 hours of receiving/expected delivery. We will investigate the situation and help you resolve the issue regarding your damaged Mattress Cover or other item.
Payment Related
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JAZZCASH, etc.), PayPal, and other methods listed at checkout.
Do you accept Cash on Delivery (COD)?
Yes, we accept Cash on Delivery (COD)
Why was my payment declined?
Payment may be declined due to incorrect card number/address details or your bank blocking the transaction. Please ensure all information is entered correctly. If the problem persists, please contact your bank or payment provider.
Is my payment information secure?
Yes, absolutely. We use [Mention Payment Gateway, e.g., Shopify Payments], which is a secure and encrypted platform. We do not store any of your financial information.